Support That Grows With You
At Bracer360, we provide customer support solutions that blend seamlessly into your brand. Whether you’re a fast-growing startup or scaling product company, our people work as an extension of your team 24/7.
Customer Support Services
- Voice Support: Inbound & outbound call handling for sales, service, or retention.
- Chat Support: Real-time assistance via website or in-app chat.
- Email Support: Ticket resolution and customer communication via email.
Technical Support Services
- SaaS Product Support: Tier 1 & 2 support for software products and platforms.
- Device & Hardware Troubleshooting: Virtual helpdesk for physical tech products.
- Platform-Specific Support: Shopify, WordPress, or app-based technical handling.
E-commerce Support
- Order Management: Tracking, modifications, cancellations, refunds, etc.
- Product Listings: Creating and updating product data across marketplaces.
- Catalog Management: Regular audits, SKU updates, pricing, and categorization.
Medical Billing
- Claims Processing: Accurate submission of insurance claims.
- Payment Posting: Recording payments, reconciling EOBs.
- AR Follow-ups: Managing denied/rejected claims and securing payments.
Finance and Accounting
- Accounts Payable & Receivable: Processing invoices and managing collections.
- Bookkeeping Services: Day-to-day financial record keeping.
- Financial Reporting: Preparation of profit/loss, balance sheets, etc.
Back-Office Support
- Data Entry & Processing
Accurate input, formatting, and management of large volumes of data.
- Document Management:
Organizing, digitizing, and indexing files for easy retrieval and compliance.
- CRM & Database Management:
Keeping your client and lead data clean, structured, and up-to-date.
Software & Web Development
- Website Design & Development:
Fully responsive, user-friendly websites built to perform and convert.
- SaaS Application Development:
Custom-built, scalable software-as-a-service platforms.
- Maintenance & Support:
Ongoing updates, bug fixing, performance optimization, and security enhancements.
Why Outsource to
Bracer360?
Industry-Specific Expertise
We understand the unique needs of eCommerce, healthcare, and tech companies, and tailor our support solutions to match your domain
Cost Efficiency
Reduce overhead without sacrificing quality. Our offshore model helps you cut costs while maintaining operational excellence.
Reliable Support, 24/7
Our teams work round the clock to ensure you’re always covered, whether it’s customer support, back-end ops, or urgent issues.
Scalable Operations
Need to scale fast? We make it easy to expand your team or services without the burden of hiring, training, or infrastructure.
Process-Driven Execution
From onboarding to daily operations, we follow tested SOPs and performance metrics that keep your workflows sharp and your customers happy.
People-First Culture
Happy agents create happy customers. We invest in our team’s growth, wellbeing, and training, so they can show up at their best for your business.
Bracer360 by the Numbers
>1 min
Responsive Time
4+
Support Channels
98.6%
Customer Satisfaction
24/7
Availability
5+ Years
Leadership Experience
6+
Languages Support
100%
Scalability Ready
50%
Cost Savings
Frequently Asked
Questions
What exactly is customer service outsourcing?
It’s when you partner with a team (like Bracer360) to handle your customer support, so you can stay focused on growing your business while your customers still get top-notch help.
Will my customers know they’re talking to an outsourced team?
Not at all! We ensure every agent is trained to match your brand’s tone and style, so the experience feels natural and on-brand.
What types of industries do you work with?
We support businesses across all kinds of industries including eCommerce, tech, healthcare, finance, and more. Whatever your niche is, we’ve got the skills to help.
Can you support customers in different languages?
Yes! We have agents trained to communicate with customers in multiple languages to support your global audience including English, Spanish, French, German, Arabic, and more.
How do you keep my data safe?
We take data security seriously. With encryption, secure access, and strict policies in place, your customer and business info stays protected.