About Bracer360
Bracer360 was founded with a simple idea: customer support shouldn’t be a cost center, it should be a growth engine. We work behind the scenes to make your customers feel seen, heard, and supported. Whether it’s phone, chat, or backend support, we act as an extension of your team, aligning with your voice, your values, and your goals.
Bracer360 by the Numbers
>1 min
Responsive Time
4+
Support Channels
98.6%
Customer Satisfaction
24/7
Availability
5+ Years
Leadership Experience
6+
Languages Support
100%
Scalability Ready
50%
Cost Savings
Why Bracer360?
Built for Modern Teams
We align with how your business works, not the other way around.
From flexible onboarding to custom workflows, we integrate seamlessly with your existing tools and tone. Whether it’s email, live chat, or backend support, we operate like an extension of your team, not an outsourced add-on.
Focused on Long-Term Wins
We’re not here to just respond, we’re here to retain.
Great support drives growth. That’s why we go beyond scripts and ticket closing, to truly understand your product, your customers, and your goals, building loyalty with every interaction.
Customer-Centric
Because your customers deserve more than canned replies, we hire thoughtful communicators, not button-pushers. Every response we craft is tailored, empathetic, and human, leaving your users feeling genuinely heard, not handled.
In the Words of Our Founder
Service Isn’t a
Department, it’s the Core
of Growth
The best support doesn’t come from a handbook, it comes from people who care. I’ve worked on the front lines of service long enough to know what clients need most: reliability, empathy, and follow-through. That’s the foundation I’m building on.
We take care of what most companies can’t afford to get wrong: their customers, their data, and their operations. Whether it’s voice support or backend processes, we show up consistently, with precision and care that builds trus
Frequently Asked Questions
What exactly is customer service outsourcing?
It’s when you partner with a team (like Bracer360) to handle your customer support, so you can stay focused on growing your business while your customers still get top-notch help.
Will my customers know they’re talking to an outsourced team?
Not at all! We ensure every agent is trained to match your brand’s tone and style, so the experience feels natural and on-brand.
What types of industries do you work with?
We support businesses across all kinds of industries including eCommerce, tech, healthcare, finance, and more. Whatever your niche is, we’ve got the skills to help.
Can you support customers in different languages?
Yes! We have agents trained to communicate with customers in multiple languages to support your global audience including English, Spanish, French, German, Arabic, and more.
How do you keep my data safe?
We take data security seriously. With encryption, secure access, and strict policies in place, your customer and business info stays protected.